How do I purchase a voucher?
You can buy a voucher online, over the phone, by fax or mail order. Simply select your experience by browsing the menu on your left and add the item to your shopping cart by clicking 'Buy Gift Voucher'. You will then be prompted through the shopping process.
If you do not need a gift voucher and just want to make a booking, click 'Book Now' to be taken through our real time online booking system.
EXPERIENCE VOUCHERS: Experience Vouchers are for one specific experience on the Total Experience site. To buy an Experience Voucher choose any experience from our range and click 'Buy Gift Voucher'.
FREEDOM VOUCHERS: Freedom Vouchers are redeemable against our entire portfolio of amazing experiences. They range in price from $50 to $500 (or any value to suit you by telephoning our Customer Service Team).
What methods of payment do you accept?
We accept Visa, Mastercard, American Express and Bankcard. You can also pay by cheque, money order or direct transfer.
Colourful information cards relating to the chosen experience
Silver voucher
Silver voucher holder
'What to do now' booklet including 'how to book', 'how to get there' and 'what to wear'
Our gift packs can be personalised with your own special message. You will be presented with this option when following the prompts in our shopping cart. We are also able to fully customise our packaging for large orders. Please contact corporate@totalexperience.co.nz to find out more.
Delivery options
There are two ways to receive your Total Experience Voucher:
GIFT PACK VIA POST
Have your voucher delivered in our fantastic signature red and silver gift pack via overnight courier. All orders received before 2pm will be despatched same day. Orders will be received overnight within metro areas but may take up to 2 days for rural delivery zones.
E-VOUCHER BY EMAIL
If you need your voucher in a hurry, use our e-voucher service and avoid postal delays. Total Experience e-vouchers look great and are a great way to spice up someone's inbox.
To order: To order an e-voucher, follow the prompts in our shopping cart and click the 'e- voucher' option when you are asked to choose your delivery method.
Delivery: Your voucher will be emailed free of charge to the address you specify when you place your order. Deliveries made by 3pm will be sent to you by 5pm on the day you place your order. Orders made after 3pm will be sent within 3 hours.
Christmas delivery
Express Post orders placed later than 2pm Friday December 19th can not be guaranteed for delivery in time for Christmas. Our overnight courier service will allow your order to be traced in the event that it does not arrive when you expect it to. Alternatively, you can use our e-voucher facility and receive your voucher by email.
How are vouchers booked?
Every gift voucher comes with all the information your gift recipient needs in order to choose and book a date. All vouchers are booked through our real time online reservation system, backed up with full support from our experienced Customer Service team.
What happens if I cannot attend my booking?
If you cannot attend your experience on the date confirmed, you are responsible for contacting the experience provider directly. These details are provided to you on confirmation of your booking, together with the postponement, cancellation and refund policy of the supplier in question. As a basic minimum, most suppliers require at least 48 hours notice; however this may be significantly more depending on individual providers.
What if the Experience Provider postpones my booking?
In the event that the provider of your experience cannot complete your experience due to circumstances such as bad weather or mechanical failure, your experience will be rescheduled directly with the provider. Your voucher will remain 'live' until you are able to complete your experience.
Can I change the date of my booking?
Once you’ve booked a date you are bound by the experience provider’s terms and conditions and their existing cancellation policy. This will be communicated and sent to you when your booking is confirmed. If you need to change the date, you should contact the provider of your experience directly as soon as possible.
Can someone else attend in my place?
It's usually OK to send someone else along to enjoy your experience if you are unable to attend. It's important however to provide the person attending in your place with all the information relating to your experience, as well as the gift voucher itself, since this will need to be presented to the experience provider on the day. Always check the 'vital details' section in your gift pack as some experiences are subject to physical and medical conditions. You should also inform the experience provider directly to ensure there is no confusion on the day.
Can I bring a friend?
Yes, of course. If you wish to share your experience with a family member or friend, please let us know at the time of booking and we will do everything we can to ensure your guests can accompany you. All additional bookings are subject to availability and will be charged at the full retail price of the experience. Occasionally a special discount may apply. This will be discussed with you at the time of booking.
What if there are no available dates to enjoy my experience?
In the unlikely event that the provider of your experience is booked out during your voucher's lifespan, we will extend your voucher until a suitable date is made available to you.
Does my voucher have an expiry date?
Your voucher is valid for eight months from the date that it is purchased. This date is clearly displayed on the back of the voucher. You are required to schedule a date to enjoy your experience during the voucher's lifespan, however you do not need to have carried out the experience within this time. All our vouchers can be extended for a further three months for a $25 administration fee.
Can I give my voucher to someone else?
Yes. It's fine to give your voucher to a family member or friend. If however, you have already booked your experience, you must contact the Total Experience customer service team to provide us with details of the new attendee. You must also ensure that you have given your Total Experience voucher and all relevant information to the person participating in your place.
Can I exchange my voucher for another experience?
Yes. All our vouchers can be exchanged for anything else that we sell. You will be asked to pay the balance if the value of your new chosen experience exceeds your voucher's value at the time of purchase. Any credit remaining will be stored against future purchases.
What happens if I lose my voucher?
If you have purchased a voucher direct from our website or call centre, we will happily issue you with a replacement voucher for an administrative charge of $25.
